Teleport might not work correctly with JavaScript disabled.

Click HERE for information on how to enable it in your browser

Refresh Page
Frequently Asked Questions

How do I display an Avatar during a call?

During a call, you can disable your video by pressing the camera icon on the right. This will cause your profile picture to be displayed on the Teleport. To change your profile picture:

  1. Navigate to your profile
  2. Click 'Update My Details'
  3. Choose a picture from your computer
  4. Press 'Save'

How do I change my Teleport's picture?

If you want to personalize your Teleport, you can give each Teleport a custom picture.

  1. Navigate to the Teleport list view
  2. Click 'Edit'
  3. Choose a picture from your computer
  4. Press 'Save'

What does the Teleport's LED mean?

There are six different statuses indicated by the LED:

  • The teleport is idle (default)
  • Continual: The Teleport is moving
  • Pulsing: The Teleport is reversing
  • An obstacle is detected
  • The Teleport battery is below 5%
  • The Teleport battery is charging

How do I charge the Teleport?

Teleport only charges when it is switched on. (The on switch is at the base of the robot).

Why does the Teleport screen switch on randomly?

If you turn the Teleport screen off, while the robot is still on (the on-off switch at the base of the robot is switched to “on”), then the tablet will switch back on.

How do I turn the robot off completely?

First, turn the on-off switch at the base to off. Next, use a long thin tool, such as a pen or pencil, to press a button through the hole at the side of the robot’s head. Hold the button until a pop up window appears on the robot screen, asking you if you would like to switch off your robot.

How do I assign users in my organisation to a specific Teleport?

First, create a new group, then add the Teleport to this group. You can then add users to the same group. If a user is not in that group, they will not be able to access the Teleport.

Can I add a Teleport to more than one group?

No, a Teleport can only be a member of one group at a time.

How do I end my Teleportation session?

Just close the call window and you’ll stop Teleporting.

How do I stop the call of another user in my organisation?

If you are an organisation administrator, or a group administrator for the Teleport, you can end a current call by clicking the "edit" button next to the respective Teleport, then clicking "Force end call".

How do I create a call with multiple users?

Teleports in an organisation can have a call with multiple users, wherein the first caller can control the Teleport and subsequent callers can observe. All users in the call are able to communicate via a chat. This feature must first be enabled by clicking the "edit" button next to the respective Teleport, and selecting "Enable Multiple Viewers". Note: This feature is in beta, and may be unstable.

How much bandwidth will I require?

<3Mbps/3Mbps

Which port is used during a call?

The Teleport will try to connect peer-to-peer over a random port. If a restrictive firewall prevents this, it will fall back on communication through port 443. Both client and Teleport must be able to access teleport.aubot.com, turn.aubot.com, and rtc.aubot.com over port 80/443.